Note: If an emergency repair is required during business hours please call your Maintenance Manager Kerry on 08 9536 8083. Should our office be closed, please call the office- and leave a message on our messaging service.

The following items are an Emergency Repair :
• Burst water service
• Gas leak
• Blocked or broken toilet (if you have only 1 toilet in your property)
• Fault/damage likely to cause injury or danger to your life or limb
• Serious roof leak
• Electrical shock/fault
•
You must then refer to our preferred contractor list below. Following this: Please ensure you email us on maintenance@therealestateco.com.au to report your emergency in writing.

Please note that a broken air-conditioner/heater is NOT considered an Emergency situation however we will always endeavour to arrange repairs as soon as practicable.
If after hours, leave a detailed message of the situation on our office number and refer to the Emergency contact numbers below:

Electrician: Allan from Ample Electrics - 0413 999 307 or Dodds Electrical  - 0483 910 456

Plumber: Seascapes Plumbing and Gas -0459 957 689 or  Plumbing bros - 1300 092 413


LOST KEYS OR LOCKED OUT?
Office Hours – you can collect our office set of keys and return them to our office within the hour. Identification will be required.
After Hours – contact a Locksmith at your cost. We recommended the following Locksmith
Locksmith: A1 Locksmiths : 9370 2943

Also refer to the Emergency Contact List & Instructions included in your Tenant Moving In Kit.